Cathay Pacific Stops Tagging Rimowa Luggage as ‘Fragile’

Rimowa Luggages

Cathay Pacific passengers love their Rimowa(s). Cathay Pacific used to have a peculiar policy when passengers check in their Rimowa. Check-in staff are required to tag Rimowa luggages as ‘fragile’. While it was a good thing to have since the cost of a Rimowa is anything but cheap and ground staff should handle it with care. However that wasn’t the real reason behind why CX tagged it as – fragile.

The main reason was to curb a “significant increase in damage claims for ‘Rimowa’ branded suitcases across the network [over the last six months]” said in a memo to all their staff by CX. It make sense because the cost of replacing or even repairing a Rimowa can cost as much if not more than a flight from Hong Kong to London.

Well, I do applaud CX for that move because even if my bag was an inferior one, I would still prefer the ground staff to treat my bag with respect because I might have something ‘fragile’ inside my bag. Unfortunately, CX has stopped this practice and my gut feeling was telling me that Rimowa might think it will affect their image as a premium luggage but of questionable durability.

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Kolin
Kolin
Kolin is your average, everyday traveler who's slightly obsessed with the comfort of his own bed. (Okay, maybe more than slightly.) New environments? Love them! The smell of his pillows? Can't live without them. So, join him on his sleep-deprived adventures as he navigates the world, one sleepless night at a time.